Hotel Services

 

Air Conditioning

All rooms are equipped with an Air Conditioning unit. The remote control is located on the wall close to the bath room. To ensure the optimal efficiency of the air conditioner, we kindly ask you to keep door and windows closed. Air conditioning is available from 15 May until 15 September.

 

Airport

Budapest International Airport is terminal Ferihegy 1 and terminal Ferihegy 2. Ferihegy 1 is 17 km away from the hotel (approx. 25 minutes by car). Ferihegy 2 is 21 km away from the hotel and takes about 30 minutes by car to reach this airport.

In case you need a transfer, please refer to Transportation Information within this directory.

 

Amenities

The hotel can provide baby cribs with advance notice. We also have supply of often forgotten travel necessities, such as disposable razors, shaving cream, shoe polisher, sewing kit, Kleenix, toothbrushes and toothpaste. Hairdryer can be rented at free of charge. Limited numbers of feather pillow and anti-allergic pillows are also available. On request, please dial 0.

 

Banking ATM Service

The nearest bank with ATM service is from 50 meters away from the hotel.

Erste Bank, Budapest, Párisi utca 3.

Opening hours: Monday 8.00–18.00; Tuesday– Thursday: 8.00–16.00; Friday: 8.00–15.00

 

Bible

It is available upon request at the Reception. Dial: 0

 

Buffet Breakfast

We offer hot buffet breakfast, which is served at the Pilvax Restaurant. If you booked a room without breakfast, then the breakfast will cost €

6/person.

Car Rental

Our Front Desk staff will be glad to assist you renting a car. Dial: 0

 

Check cashing

Due to limited amount of cash kept on the property, the hotel is unable to provide check cashing services. Please contact the Front Desk for directions to the nearest bank or ATM.

 

Check-in & Check-out Times

Check-in time is 2 PM. Check-out time is 11 AM. Should you need to extend your departure time, please notify the Front Desk. We will make every effort to accommodate your needs.

 

Children

Up to 12 years old free accommodation for children, who are sharing the room with the parents (two adults). Free breakfast up to six years old and 50% discount on breakfast between 6–12 years old children. If the room rate excludes breakfast, then the breakfast price is € 3/child.

 

Church Services / Churches

You can ask about worships at the Front Desk. Dial: 0

 

Concerts / Theatre / Opera

The Front Desk will be glad to give you information about the current program.

Dial: 0

 

Corkscrew

It is available upon request at the Front Desk. Dial: 0

 

Credit Card Information

We accept MasterCard, American Express, Visa and JCB.

 

Cribs

Cribs are as a complimentary special request item through the front desk. The number of available cribs is limited and will be provided on a first come, first served basis.

 

Direct Dialing

All rooms are equipped with a direct-dialing telephone. Please dial 9 for a line. For more information about the country codes please see Telephone Information.

 

Emergency

In the event of an emergency, medical or otherwise, please contact the Front Desk for immediate attention. Dial: 0

 

Excursions and City Tours

Information and booking, please contact the

Front Desk. Dial: 0

 

Fax & Photocopy Service

The hotel’s fax number is: (+36 1) 317-6396. There is no charge for incoming guest faxes at the Front Desk. Black and white photocopy service is also available for an extra charge.

 

Fire Safety and Emergency Exits

The hotel is equipped with fire prevention devices. For your safety, please familiarize yourself with the fire alarm locations, exit routes and the fire safety guidelines. This information is posted on the back of each guest room door. Further information is to be found at the Fire & Safety Procedures in this directory.

 

Fridge

All rooms are equipped with a fridge for your use.

 

Housekeeping

Please forward your request related to housekeeping (extra linens, towels, blanket or pillows) to the Front Desk. Bed linen can be changed daily on request.

Dial: 0

 

Internet

Complimentary service of wireless internet is provided in all rooms. In addition, free internet terminal and Wireless internet is available in the lobby area. Please ask for password at the front desk. Dial: 0

Iron/Ironing Board

It is available on request. Dial: 0

 

Key

For your convenience, we kindly request that you return the room keys to Front Desk before leaving the hotel premises. In case of loosing room key, there is fine of HUF 10,000 or same value in €.

 

Lost and Found

For articles lost or found, please contact the Front

Desk. Dial: 0

 

Laundry & Dry Cleaning

For your convenience, a laundry bag and washing & dry cleaning list are provided at the Front Desk. No service on Saturday and Sunday or holidays. One day service if articles are received at the Front Desk by 9 AM.

 

Mail & Messages

Mail and Messages received at the hotel may be collected by either calling or stopping by the Front Desk.

 

Museums

A list of Budapest’s museums with ongoing exhibitions is available at the Front Desk. Dial: 0

 

Parking

The hotel does not have an own garage; however we offer parking in the Szervita-téri parking house, which can be found with 5 minutes drive from our hotel.

Address: 1052 Budapest, Szervita tér 8. GPS: N47.495501; E19.053051.

Parking period: Monday–Sunday 24 hours. Parking fee: HUF 25,600/10 days, HUF 5100/day and HUF 370/hour.

The parking is payable at the parking house. Parking places are available at the nearby streets of the Hotel. Please note that driving into the Pilvax köz or Városháza Street is prohibited. Parking fee on the streets is HUF 400/hour on working days from 8 AM to 8 PM (parking period is max. 2 hours).

 

Pet Policy

Pets are welcomed in the City Hotel Pilvax. However, we ask you to carefully review the following pet policy:

• Guests bringing a pet must be willing to stay in a Smoking room.

• A non-refundable pet fee of € 10 per night

is added to all Pet rooms.

• Pet owners agree to not leave their pet unattended at any time during their stay at the hotel.

• Maid service will be provided only if the pet is removed from the room during the service.

• Pet owner will be fully responsible for any injuries to the hotel employee or other hotel guest caused by their pets.

• Pet owner will be responsible for the repair of replacement of any items stained or damaged by their pets.

 

Pharmacy

The nearest pharmacy is located in the Kossuth Lajos Street. (Opposite of underpass of Petőfi Sándor Street to the Ferenciek tere metro station)

 

Porterage

On request our Front Desk staff will glad to assist you.

 

Public Transportation

Please contact the Front Desk for detailed information. You can also buy Budapest Card at the Front Desk, which includes unlimited use of public transportation.

Budapest Card is a discount card for tourists, which is valid for 48 or 72 hours, and which offers more than 150 different discounts for visitors to Budapest.

48-hour Budapest Card: HUF 6900 (approx. € 25)

72-hour Budapest Card: HUF 8300 (approx. € 31)

Prices are valid from 1 April 2011.

 

Reservations

Advance reservations are always recommended. Let the Front Desk staff make your future reservations for you. You can also contact our Reservation Office after your departure at (36-1) 318-

0595 phone number or write an e-mail to reservations@cityhotel.hu.

Visit our website (www.cityhotel.hu) to see our latest special offers.

 

Restaurant

Our restaurant is the Pilvax Restaurant and Café House. The restaurant awaits you with its special offers from 7 AM to 12 PM each day.

Another restaurant nearby, Guinness House has the following opening hours: Monday–Wednesday: 11 AM – 12 PM Thursday–Saturday:       11 AM – 2 AM

Sunday:           11 AM – 12 PM

 

Safe Deposit of Valuables

Please do not leave your money or valuables in your room. We offer complimentary safe deposit boxes located at the Front Desk. For the security of your valuables please let us be of service.

 

Sales Office

For personal assistance in group accommodations, please contact our sales department at the City Hotel Mátyás or write an e-mail to sales2@cityhotel.hu.

 

Security / Safety

Please refer to the safety and security information pages in this directory for details.

 

Shoe Cleaning Service

Service is available at additional charge. Please call the Front Desk on request. Dial: 0

Taxi Service

Please call the Front Desk and they will be happy to order a taxi for you. You can also refer to the Transportation Information within this directory. Making arrangements in advance is strongly recommended.

 

Wake Up Call

If you would like to have a wake up call, please notify it at the front Desk. There is also a Wake Up alert on your TV, which can be setup individually. Dial: 0

 

TV channels

1. CNN                       (USA)

2. MTV 1                     (HU)

3. VOX                       (D)

4. N24                        (D)

5. RTL Klub             (HU)

6. TV2                           (HU)

7. Eurosport             (UK)

9. Sat 1                   (D)

11. ZDF                        (D)

13. Rai 1                     (ITA)

14. TVE                        (ESP)

 

Radio channels

One music channel can be found in the built in radio of the bedside table.

 

Telephone Directory

Hotel extensions

Calling room to room: please dial the room number!

Front desk: dial 0

 

Outside calls

Dialing numbers in Budapest: Please dial 9 for an outside line followed by the local number. National calls within Hungary: Please dial 9 for an outside line + 06 + the area code + the local number.

International calls: Pleased dial 9 + 00 + country code + the local number.

To receive calls and faxes from international location:

Phone number of the hotel: (+36 1) 266-7660

Fax number of the hotel:       (+36 1) 317-6396

Telephone Charges

Local                   HUF 16/min

National               HUF 26/min

Mobile (National)  HUF 120/min

International

Zone 1             HUF 41/min

Zone 2             HUF 68/min

Zone 3             HUF 90/min

Zone 4             HUF 143/min

Zone 5             HUF 180/min

Zone 6             HUF 218/min

Zone 7             HUF 237/min

Zone 8             HUF 312/min

Zone 9             HUF 364/min

Zone 10           HUF 522/min

Zone 11           HUF 1219/min

Charges include 27% VAT and are charged per minuteseconds basis from at the beginning of each call.

 

Country codes

Albania ............................355

Algeria .............................213

Armenia ...........................374

Australia ............................61

Austria ...............................43

Belgium .............................32

Bosnia&Herzogovina ........387

Brazil..................................55

Bulgaria ...........................359

Canada ................................1

China .................................86

Croatia.............................385

Cuba..................................53

Cyprus .............................357

Czech Republic ................420

Denmark ............................45

Egypt .................................20

Finland .............................358

France ................................33

Germany ............................49

Great Britain ......................44

Greece ...............................30

Greenland ........................299

Guatemala .......................502

Honduras .........................504

Hong Kong ......................852

Hungary .............................36

Iceland .............................354

India ..................................91

Indonesia ...........................62

Iraq ..................................964

Iran ....................................98

Ireland .............................353

Israel ................................972

Italy....................................39

Japan .................................81

Jordan..............................962

Kazakhstan ..........................7

Korea .................................82

Kuwait .............................965

Liechtenstein ....................423

Luxemburg.......................352

Malaysia.............................60

Morocco ..........................212

Mexico ...............................52

Monaco ...........................377

Namibia ...........................264

Netherlands .......................31

New Zealand ......................64

Nigeria .............................234

Norway ..............................47

Poland ...............................48

Portugal ...........................351

Romania ............................40

Serbia and Montenegro ...381

Singapore ..........................65

Slovakia ...........................421

Slovenia ...........................386

South Africa .......................27

Spain .................................34

Sudan ..............................249

Sweden..............................46

Switzerland ........................41

Syria.................................963

Tajikistan..........................992

Taiwan .............................886

Thailand .............................66

Tunisia .............................216

Turkey................................90

Turkmenistan ...................993

Ukraine ............................380

U A Emirates ....................971

USA .....................................1

Uzbekistan .......................998

Vatican ............................396

Venezuela ..........................58

Zambia.............................260

Zimbabwe ........................263

 

Telephone Zones

Zona 1: Austria landline, Belgium landline, Czeck Republic landline, France landline, The Netherlands landline, Luxemburg landline, Germany landline, Italy landline, Vatikan landline, Spain landline, Switzerland landline, Greece landline, Portugal landline

Zona 2: Cyprus landline, Great-Britain and North-Ireland United Kingdom landline, Sweden landline, Croatia landline, Slovenia landline, Estonia landline, Finnland landline, Canada, Poland landline, Slovakia landline, United States of America

Zona 3: American Virgin Islands, Australia landline, Denmark landline, Hongkong landline, Ireland landline, Israel landline, Moldova landline, Montenegro landline, Norway landline, Puerto Rico, Serbia landline, Romania landline, Ukraine landline

Zona 4: Macedonia landline

Zona 5: Albania landline, Bosnia Hercegovina landline, Iceland landline, Latvia landline, Lithuania landline, Singapur landline, Turkey landline, Germany mobile, Czech Republic mobile, Slovakia mobile, Romania mobile, Austria mobile

Zona 6: Albania mobile, Andorra, Bosnia Hercegovina mobile, Bulgaria, Belorussia, The Netherlands mobile, Israel mobile, Serbia mobile, Montenegro mobile, Columbia, Republic of Corea, Liechtenstein landline, Luxemburg mobile, Malta, Moldova mobile, Monco landline, San Marino, Spain mobile, Sweden mobile, Singapore mobile, Taiwan, Turkey mobile, Ukraine mobile, Kazahstan, Russia, Macedonia mobile, Slovenia mobile, Croatia mobile, Belgium mobile, Italy mobile, Finnland mobile, Great-Britain and North-Ireland mobile

Zona 7: Algeria, Australia mobile, Botswana, Cyprus mobile, Comore Islands, Denmark mobile, Republic of South Africa, Estonia mobile, French Guyana mobile, Phillipine Islands, Greece mobile, Greenland, Georgia, Guadeloupe, Guinea, Hong Kong mobile, Indonesia, Ireland mobile, Jamaica, Japan, China, Latvia mobie, Libya, Latvia mobile, Marocco, Martinique, Mayotte, Mexico, Monaco mobile, Norway mobile, Palestinian Local Government Areas, Portugal mobile, Reunoion, Saint-Pierre and Miquelon, Switzerland mobile, Thailand, French mobile

Zona 8: Angola, Argentina, Aruba, Azerbaijsan, Bahrein, Belize, Brazil, United Arabic Emirates, Gibraltar, Guatemala, Iran, Jordan, Qatar, Congo, Poland mobile, Liechtenstein mobile, Malaysia, Niger, Nigeria, Syria, Tunesia, Uganda, New Zealand, Uzbegistan, Zimbabwe

Zona 9: Antigua and Barbuda, Barbados, Bermuda, British Virgin Islands mobile, Burkina Faso, Chile, Dominican Community, Ivory Coast, Feroer Islands, Ghana, Honduras, India, Cayman Islands, Kuwait, Malawi, Muritania, Montserrat, Oman, Armenia, Panama, Peru, Saint Lucia, St Vincent and Grandines, Saudi Arabia, Swziland, Turks and Caios-Island, Venezuela

Zona 10: Anguilla, Benin, Bhutan, Brunei, Burundi, Chad, Republic of Dominica, Ecuador, Equatorial Guinea, Egypt, Gabon, Haiti, Netherlands Antilles, Jemen, Kamerun, Kenya, Kirgisistan, Lesotho, Libanon, Liberia, Madagaskar, Macao, Maldive Islands, Mauritius, Mongolia, Mozambik, Namibia, Nicaragua, St Kitts and Nevis, Saychelle Islands, Sierra Leone, Sri Lanka, Senegal, Sudan, Tanzania, Zansibar, Togo, Uruguay, Zambia

Zona 11: Afganistan, American Samoa, Ascension, Australia’s foreign lands (Antarctic,Norfolk Island), Bahama Island, Banglades, Bissau Giunea, Bolivia, Cook Islands, Costa Rica, Diego Garcia, Djibouti, Eritrea, North Mariana Island, Etiopia, Falkland Island, Fidji Island, French Polinesia, Gambia, Grenada, Guam, Guyana, Irak, Cambodia, East Timor, Kiribati, Zaire, Corea DPR, Central African Republic, Cuba, Laos, Mali, Marchall Island, Myanmar, Micronesia, Midway, Nauru, Nepal, Niue, Pakistan, Palau, Pápus New Guinea, Paraguay, Ruanda, St. Helena, Salamon Islands, Salvador, Sao Tome and Principe, Suriname, Samoa, Somalia, Tadjikistan, Tokelau Islands, Tonga, Trinidad and Tobago, Tuvalu, Turkmenistan, New Caledonia, Vanatau, Vietman, Wake, Wallis and Futuna, Cape Verde

For those countries where the mobile, non-geographical numbers and landline tariffs are identical, there is no specific indication that the tariffs for fixed line, mobile and direction of non-geographic number calls.

Source: www.t-home.hu (30. 01. 2011)